EDVADO / Legal documents
Terms of Use
Seller and buyers
UAB „Edvado“, company code 304541209, VAT LT100011467716, A. Vivulskio g. 7, Vilnius, Lithuania. EDVADO sells equipment to businesses (B2B) and consumers (B2C). A consumer is a natural person purchasing for purposes outside their trade, business, craft or profession; not every individual purchaser is a consumer. Professional equipment, a company field in a form or an invoice label does not by itself remove consumer status. B2B conditions apply only to business purchases and cannot restrict mandatory consumer rights.
Information website and contract formation
The site currently accepts requests for a quotation, not online orders or payment. It has no cart, checkout or customer account. Submitting a request does not itself conclude a purchase or oblige you to pay. A sale may later be agreed separately by email or other communication. If a consumer contract is concluded exclusively at a distance under an organised distance-sales scheme, distance-sale rules apply despite the absence of checkout. Before a consumer is bound, EDVADO must provide the product characteristics, total price including applicable taxes and additional charges (or how they are calculated), payment/delivery arrangements, complaint handling, legal guarantee and applicable withdrawal information/form, and confirm the contract on a durable medium.
B2B agreements and consumer safeguards
For B2B purchases, supply, payment, delivery, voluntary warranty, acceptance and agreed returns are governed by the applicable law and terms validly agreed in the contract, quotation or invoice. An invoice cannot unilaterally introduce unagreed restrictions. The consumer 14-day no-reason withdrawal right does not automatically apply to B2B; this does not exclude business buyers’ rights for defects or other mandatory law. B2B provisions must never be applied to restrict B2C rights. Applicable mandatory Lithuanian/EU rules, including stronger protection under applicable consumer law, prevail; these website terms do not restrict that protection.
Technical content and permitted use
Use the documentation for the exact model and edition. Missing or unconfirmed parameters are not promises of compatibility. CAN reference data does not itself establish compatibility with a particular DOT device. Configurator demonstration records and illustrative graphics are not live equipment readings or commands. You may browse and use published resources for evaluation and integration subject to their stated licences; use of this website grants no additional rights to EDVADO or third-party trademarks, software or images. Do not attempt unauthorised access, submit malicious files, misuse forms or interfere with the service.
Claims, contact and dispute resolution
Send a written claim to info@edvado.com; for technical faults you may also use support@edvado.com or the technical support form. Postal correspondence: UAB „Edvado“, A. Vivulskio g. 7, Vilnius, Lithuania. Identify the purchase (receipt, invoice or other proof), model, problem and requested remedy, with proportionate supporting evidence. A serial number, original packaging or use of a particular form is not an automatic condition of statutory rights. Keep a copy of your claim. A form receipt confirms that the request was saved; it is not a decision on your claim. Under Lithuanian consumer law, consumer claims must be examined free of charge and receive a detailed, reasoned written response supported by documents within 14 days of receipt. This response deadline is not a promised repair completion date or the withdrawal deadline. If rejected, partly satisfied or unanswered in that period, the consumer can apply to VVTAT (State Consumer Rights Protection Authority), VVTAT, including via VTIS, without losing access to a court. An EDVADO purchase claim is against EDVADO as seller, not exclusively the manufacturer. Other sellers remain responsible for their own sales. Confirm the physical return destination before dispatch; this does not require prior authorisation to exercise statutory rights. For the Lithuanian out-of-court consumer dispute route, VVTAT specifies contacting the seller within 3 months of learning or being expected to learn of the rights violation, and applying to the dispute body within 1 year of contacting the seller. These procedural limits are distinct from the legal guarantee and do not replace other statutory rights or limitation rules.