T&C, Privacy Policy, Shipping Policy www.edvado.com
1. Concepts
1.1. Seller the legal entity specified in the order for goods, whose goods are sold on the website
www.edvado.com in accordance with these Rules and who is responsible for the execution of the
order placed by the Buyer. The requisites of the seller with whom the purchase-sale agreement of
the relevant goods is concluded in accordance with these Rules are specified in the Goods order.
1.2.Edvado.com - a website located at www.edvado.com, which contains goods for sale and is
administered by the Republic of Lithuania VĮ "Registrų centras", a private legal entity UAB
"Edvado" registered in the Vilnius branch of the Register of Legal Entities, legal entity code
304541209, VAT payer code LT100011467716, registered office address A. Vivulskio st. 7, LT-
03162 Vilnius, correspondence address A. Vivulskio st. 7, LT-03162 Vilnius
In these Rules, Edvado.com is also understood as the Seller in relation to the goods it sells.
1.3. Buyer 1) able physical person, i.e. a person who has reached the age of majority, whose
capacity is not limited by court order;2) a minor between fourteen and eighteen years of age who
has the consent of his parents or guardians, unless he is emancipated;3) legal person.
1.4. Parties - Buyer and Seller together.
1.5. Personal data - any information about an identified or identifiable natural person (data
subject); an identifiable natural person is a person whose identity can be determined directly or
indirectly, in particular by an identifier such as a name, a personal identification number, location
data and an Internet identifier, or by one or more of that natural person's physical, signs of
physiological, genetic, mental, economic, cultural or social identity. .
1.6. The rules are the following "Edvado.com rules for buying and selling goods", which apply to
every purchase made by the Buyer on Edvado.com and to every Purchase and Sale Agreement
concluded between the Buyer and the Seller.
1.7. Account The Buyer's use of www.edvado.com is the result of registration on Edvado.com
based on the Rules, which creates a personal Buyer's account that protects his personal data and
order history.
1.8. Privacy Policy a document approved by Edvado.com, which provides the basic rules for the
collection, storage, processing and storage of Personal Data using Edvado.com. The processing of
personal data by the Seller is carried out in accordance with the procedure established by the
Seller. Before purchasing the goods and concluding this contract with the Seller, the Buyer should
carefully familiarize himself with the personal data processing policy applied by the Seller.
1.9. Agreement - the purchase and sale agreement of the respective Goods concluded between
the Buyer and the Seller, which is considered to be concluded from the moment the Order is
submitted. It is considered that the terms of each Agreement concluded by the Buyer and the
Seller are identical to the terms of the Rules valid at the time of placing the order and such
Agreements are always executed by the parties in accordance with the Rules valid at the time of
placing the order.
1.10. It is considered that the terms of each Order Order of Goods, which contains the Goods
that the Buyer wishes to purchase from the Seller, specified in the same order.
2. General provisions
2.1. The buyer confirms the Rules after familiarizing himself with them and ticking the box next to
the statement "I have familiarized myself with the rules for buying and selling goods on
Edvado.com and I agree with them".The Rules approved in this way are a binding legal document
for the Parties, which determine the rights and obligations of the Buyer and the Seller, the
conditions for purchasing and paying for goods, the procedure for the delivery and return of
goods, the responsibility of the parties and other conditions related to the purchase and sale of
goods on Edvado.com.
2.2. The buyer, creating an account on Edvado.com, confirms the Rules during the first
registration. After the Buyer approves the Rules during the first registration (account creation), the
Rules apply to all purchases made by the Buyer on Edvado.com and to all Contracts concluded
with Sellers until the updated Rules are published at www.edvado.com . After updating the Rules,
they apply from the moment of their publication on www.edvado.com, and the Buyer is informed
about the update of the Rules according to the procedure provided for in point 2.4 of the Rules.
2.3. Only Buyers, as defined in Clause 1.3 of the Rules, have the right to buy on Edvado.com. By
approving the Rules and having familiarized himself with the Privacy Policy (Clause 2.4 of the
Rules) and the Edvado.com Rules of Use, the buyer confirms that he has the right to buy goods on
Edvado.com.
2.4In the event of a change in market conditions or in the presence of circumstances provided for
in the legislation of the Republic of Lithuania, Edvado.com has the right to change, amend or
supplement the Rules. Buyers will be informed about this when logging in to the Account or
www.edvado.com or when creating a shopping cart, but in any case, after the Rules have been
updated, the Buyer can place an order only if he familiarizes himself with and approves the new
version of the Rules.
2.5. The buyer must familiarize himself with Edvado.com's approved and publicly published Privacy
Policy.
2.6. If the Seller has the right or obligation to provide the Buyer with information or documents by
e-mail, in all cases, the Buyer is responsible for providing the Seller with a working e-mail address
belonging to the Buyer.
3. Ordering goods, moment of creation of purchase-sale legal relationship.
3.1. The buyer can order goods on Edvado.com by choosing one of the following methods:
3.1.1. by registering online at Edvado.com (by entering your registration name and
password);
3.1.2. online without registering at Edvado.com;
3.1.3. by phone or email info@edvado.com
3.2. When ordering goods in one of the ways specified in clauses 3.1.1 - 3.1.2 of the Rules, the
buyer must indicate in the relevant information fields provided in the Edvado.com system the
personal data necessary for the proper fulfillment of the goods order, which are processed by
Edvado.com in accordance with the Privacy Policy.
3.3. Orders for goods submitted by phone or e-mail are processed in accordance with the Rules
and are subject to the provisions of the Privacy Policy. By placing an order, the Buyer agrees to
the Rules and their application..
3.4. When the Buyer, after choosing the goods or services to be purchased and forming a basket
of goods, completes all the steps of the order, the last of which is the selection and confirmation
of the payment method, it is considered that a purchase-sale legal relationship has emerged
between the Seller and the Buyer and a purchase-sale contract has been concluded. The Buyer is
informed about the confirmation of the order by sending a message to the e-mail specified by the
Buyer. The Seller sends the Buyer a link to the valid Rules together with the order confirmation to
the e-mail address specified by the Buyer.
3.5. Each order of the Buyer is stored in Edvado.com and the Seller's database in accordance with
the procedure established in their privacy policy.
4. Buyer's rights
4.1. The buyer has the right to buy goods and order services on Edvado.com in accordance with
these Rules.
4.2. The buyer has the right to refuse the order in accordance with the procedure established by
these Rules.
4.3. The buyer has the right to withdraw from the Agreement in accordance with the procedure
established by these Rules.
4.4. The buyer has the right to exchange or return the purchased goods in accordance with the
rules.
4.5. The buyer has other rights enshrined in these Rules, Privacy Policy, Edvado.com rules of use
and legal acts of the Republic of Lithuania.
5. Obligations of the buyer
5.1. The buyer, using Edvado.com, must fulfill his obligations, comply with these Rules, the Privacy
Policy, the rules of use of Edvado.com, other conditions clearly indicated on Edvado.com, and not
to violate the laws of the Republic of Lithuania.
5.2. The buyer must pay for the ordered goods or services and accept them in accordance with
the procedure established by these Rules.
6. Seller's rights
6.1. The Seller and Edvado.com have the right to cancel the Buyer's order without prior notice if
the Buyer, having chosen the payment methods provided for in clauses 8.2.1 or 8.2.2 of the Rules,
does not pay for the goods within 3 (three) working days.
6.2. When the Buyer chooses the payment method provided for in Clause 8.2.3 of the Rules, the
Seller, through Edvado.com, has the right to contact the Buyer with the details specified in the
order in the event of uncertainty regarding the information provided in the order. In this case, the
term of delivery of the goods starts counting from the day of contact with the Buyer. The Buyer's
order may be canceled without prior notice if: i) if the Seller fails to contact the Buyer within 2
(two) business days after placing the order, or ii) if the Buyer does not provide the Seller with the
requested information within the deadline specified by the Seller, or iii) if the Buyer does not
provide the Seller with consent in person for data verification.
7. Obligations of the seller
7.1. The Seller undertakes to fulfill the Buyer's orders in accordance with the procedure set out in
these Rules and to communicate with the Buyer through the means of the Edvado.com website
(when the order was placed) 3.1.1 in the manner provided for in point 1) or by the Buyer's contact
data specified by the Buyer (when the order was submitted in one of the ways provided for in
points 3.1.2-3.1.4).
7.2. The Seller undertakes to clearly and comprehensibly provide the Buyer with the information
stipulated in Article 6.228-7 of the Civil Code of the Republic of Lithuania in the Edvado.com
system.
7.3. The Seller and Edvado.com undertake to respect the Buyer's privacy, to process the Buyer's
Personal Data only in accordance with the Rules, the Privacy Policy, the rules of use of
Edvado.com and the procedure established by the legislation of the Republic of Lithuania and the
European Union.
7.4. Edvado.com undertakes to inform the Buyer before placing the order about the suspension or
termination of Edvado.com functions relevant to the fulfillment of the order. Providing information
in the Edvado.com Account or on the Edvado.com e-commerce website is considered appropriate
notification. When the Buyer's order has already been accepted for execution, the Buyer is
informed about the suspension or termination of Edvado.com functions relevant to the fulfillment
of this order through one of the contact details specified by the Buyer (by phone, SMS message or
e-mail).
7.5. Under the conditions stipulated in the rules, the Seller undertakes to deliver the goods
ordered by the Buyer and to accept the goods returned by the Buyer.
7.6. In exceptional cases, in the event of objectively justified circumstances, which the Seller could
not foresee and control in advance, the delivery of the goods may be delayed or become
impossible. In this case, the Seller undertakes to immediately contact the Buyer regarding the
possibilities of further execution of his order.
7.9. The Seller undertakes to fulfill other obligations imposed on the Seller in the Rules and legal
acts of the Republic of Lithuania.
8. Product prices, payment procedure and terms
8.1. The prices of goods on Edvado.com are indicated in euros, including the amount of VAT in
force at the time and other taxes, if applicable..
8.2. The Buyer can pay for the ordered goods in one of the following ways (the choice may be
limited, so the final list of payment methods applicable to the relevant order is indicated with the
relevant order):
8.2.1. using electronic banking;
8.2.2. bank transfer;
8.2.3in cash or by bank card during delivery/collection of goods;
8.3. When the Seller receives payment for the goods, the goods order is confirmed..
8.4. By approving the Rules, the Buyer agrees that the documents for the purchase of
goods - VAT invoices, which are also the warranty documents applicable to the goods - can
be submitted to him physically together with the goods or electronically to the e-mail
address specified in the Buyer's registration form immediately after the order is fulfilled.
VAT invoices indicate the details of the Seller, the selected goods, their quantity, the
discounts granted, the final price of the goods, including all taxes, and other data required
to be approved by legal acts regulating accounting.
8.5. After the Seller has confirmed the order, the price of the goods may change only in
exceptional cases due to objective and essential reasons beyond the Seller's control (in the
presence of evidence supporting these reasons). If the reasons for the price change are
justified and in this case the Buyer does not agree to purchase the product at the new
price, the Buyer may cancel the order by informing the Seller about this via Edvado.com
within 2 (two) working days through the contacts indicated on the Edvado.com e-commerce
website. Upon cancellation of the order in accordance with the procedure provided for in
this point, the Seller undertakes to return to the Buyer all amounts paid by him in
accordance with such canceled order. Reasons for price changes are assessed on a case-by-
case basis.
9. Delivery of goods
9.1. When ordering goods, the Buyer can choose one of the methods of delivery of the goods,
named in the specific offer of the goods sold by the Seller.
9.2. If the Buyer chooses the home delivery service during the order:
9.2.1. The buyer undertakes to indicate the exact place of delivery of the goods.
9.2.2. The buyer undertakes to accept the goods himself. When accepting goods, it is
necessary to present a valid identity document (identity card, passport or new driver's
license). If the Buyer does not accept the goods himself, even though the goods are
delivered to the address specified by the Buyer, the Seller has the right to transfer the
goods to another person at the address specified by the Buyer, and the Buyer does not
have the right to make claims against the Seller regarding the delivery of the goods to the
wrong person.
9.2.3. The goods are delivered by the Seller or his authorized representative.
9.2.4. Delivery of the ordered goods to the building is not included in the home delivery
service fee - the buyer can order this service additionally.
9.3. In exceptional cases, the delivery of goods may be delayed due to unforeseen circumstances
beyond the control of the Seller, which the Seller could not control and reasonably foresee at the
time of the conclusion of the sales contract. In this case, the Seller undertakes to immediately
contact the Buyer and coordinate the delivery terms and other conditions.
9.4. The Seller is released from responsibility for the violation of the deadlines for the delivery of
the goods, if the goods are not delivered to the Buyer or are not delivered on time due to the fault
of third parties unrelated and/or independent of the Seller or due to circumstances beyond the
control of the Buyer.
9.5. During the delivery of the goods to the Buyer, the Buyer must accompany the courier. After
the buyer signs the consignment transfer-acceptance document, it is considered that the goods
have been handed over in a suitable condition, without damages, the basis of which cannot be
attributed to a factory defect, and there are no inconsistencies in the product(s) assembly (such as
can be determined during an external inspection of the goods). Having noticed that the packaging
of the delivered product is damaged (crumpled, wet or otherwise externally damaged), the
product(s) is damaged and/or the product(s) is not complete, the Buyer must note this in the
product transfer - acceptance document and , with the presence of a courier. The seller is released
from responsibility for damage to the goods, when the basis for such damage is not a factory
defect and due to inconsistencies in the composition of the goods only if these inconsistencies can
be determined during the external inspection of the goods.
9.6. The risk of accidental loss or damage of the goods passes to the Buyer from the moment the
goods are handed over to the Buyer.
9.10. If, based on clauses 9.2 - 9.5 of the Rules, the Buyer does not pick up the goods within the
specified period or fails to deliver them to the Buyer and the Buyer has paid for the goods and
their delivery, the representatives contact the Buyer regarding another time and/or method of
delivery of the goods. If the Buyer still does not collect the goods or fails to deliver them, such
goods are returned to the Seller, the order is canceled and the money paid for the goods is
returned to the Buyer, after deducting the bank charges applicable to the Seller for the bank
transfers made and the goods delivery fee, if applicable.
9.11. If, based on clauses 9.2 - 9.5 of the Rules, the Buyer does not pick up the goods within the
specified period or fails to deliver them to the Buyer and the Buyer has not paid for the goods,
such goods are returned to the Seller and the order is cancelled..
10. Product quality guarantee and expiration date:
10.1. The characteristics of each product sold by Seller Edvado.com are indicated in the product
description attached to each product.
10.2. The goods offered by the seller are of suitable quality. The product complies with the
consumer purchase and sale contract if:
10.2.1. the product is suitable for the purpose for which products of this type are normally
used;
10.2.2. the product meets the quality indicators that are usually typical for products of the
same type and that the Buyer can reasonably expect based on the nature of the product.
10.3. The Seller is not responsible for the fact that the size, shape, shade or other parameters of
the goods sold by the Seller may not correspond to the real size, shape, shade or other
parameters of the goods due to the characteristics of the display used by the Buyer or other
technical reasons beyond the control of the Seller. Product photos are for illustrative purposes
only and are exemplary. Shades, inscriptions, parameters, dimensions, sizes, functions, and/or any
other features of the original products may look different than in reality due to their visual
characteristics, so please refer to the product features that are indicated in the product
descriptions. The buyer is recommended to read the product description.
10.4. The seller provides a quality guarantee valid for a certain period of time for different types of
goods, the specific term and other conditions of which are indicated in the descriptions of such
goods or together with the invoice of the goods, which corresponds to the guaranteed sheet.
10.5. The quality guarantee provided by the seller does not limit or constrain the rights of
consumers, which are established for them by legal acts after purchasing a product or service of
inappropriate quality.
10.6. If the Buyer wants to use the quality guarantee for the media purchased by him, he is
responsible for saving the personal information on the device, i.e. i.e. the information on the
media is not covered by the warranty. The data of the device submitted for repair is usually
deleted, unless the Buyer requests to save the data and it is technically possible to do so. The
Buyer and the Seller discuss the possibility of saving the information on the media on a case-by-
case basis.
10.7. In cases where, on the basis of legal acts, a certain expiration date is determined for specific
goods, the Seller undertakes to sell such goods to the Buyer in such a way that he is given a real
opportunity to use such goods until the end of the expiration date.
11. The right to withdraw from the sales contract
11.1. The right to withdraw from the sales contract after purchasing goods on the
www.edvado.com website:
11.1.1 The Buyer has the right to withdraw from the remotely concluded goods purchase
agreement without giving a reason within 14 (fourteen) days by notifying the Seller or
Edvado.com, which informs the Seller of the Buyer's decision to withdraw from the contract
11.2. Seller's additional money back guarantee
11.2.1. After 14 (fourteen) but before 30 (thirty) days have passed from the day of delivery
or collection of the goods, the Buyer has the right to use the additional money-back
guarantee provided by the Seller Edvado.com to the Buyer, if all returned goods are with
authentic labels, protective bags and original packaging , the single-use packaging of the
goods is not damaged, i.e. the goods have not lost the appearance in which they were sold.
A buyer who participates in separate loyalty programs that provide more favorable
conditions for an additional money-back guarantee will be subject to the provisions of such
loyalty programs. The seller has the right to provide an additional money-back guarantee
period in the description of a specific product on Edvado.com. In all cases, the additional
money-back guarantee (if it is applied by the Seller in relation to a specific item) will be
implemented mutatis mutandis in accordance with Rules 11.2.2-11.2.6. clauses provisions.
11.2.2. The Buyer must notify about the intention to use this guarantee (if it applies) within
the term of such guarantee set by the Seller, calculated from the day of handing over the
goods to the Buyer. The message is sent by e-mail. By mail info@edvado.com, the message
must indicate the returned goods.
11.2.3. If notification is made within 14 (fourteen) calendar days from the day of handing
over the goods to the Buyer, the provisions of Clause 11.1 of the Rules shall apply.
11.2.4. If notification is made after the end of a period of 14 (fourteen) calendar days, but
no later than within the validity period of the additional money-back guarantee set by the
Seller from the day of handing over the goods to the Buyer (if the Seller applies an
additional money-back guarantee), the Buyer bears all costs and risks related to the return
of the goods. In all cases, the product must be returned to the Seller Pigu.lt before the
expiration of such warranty period, calculated from the day of delivery or collection of the
product.
11.2.5. The buyer has the right to return the goods by sending them to the addresses
specified on the Edvado.com e-commerce website.
11.4. After using the rights enshrined in clauses 11.1.-11.3 of the Rules, the following shall
be returned to the Buyer: the price of the goods, the administrative fee, if it was applied,
and the costs of delivering the goods (the costs of returning the goods are not refunded).
11.5. If the Buyer purchased a set of goods on Edvado.com, he must return the entire set
of goods to the Seller, i.e. The buyer can use the rights provided for the return of goods
only in relation to all the goods in the set.
12. The procedure for exchanging and returning goods of inappropriate quality
12.1. Defects in the sold goods are eliminated, low-quality goods are replaced, returned in
accordance with the procedure laid down in the Rules and taking into account the requirements of
the legal acts of the Republic of Lithuania.
12.2. If the Buyer has purchased a product of inadequate quality, the Buyer has the right to
demand one of the following remedies:
12.2.1. that the Seller removes the defects of the goods free of charge within a reasonable
period of time, if the defects can be removed;
12.2.2. to reduce the purchase price accordingly;
12.2.3. to replace the product with an analogous product of suitable quality, except in cases
where the defects are minor or due to the fault of the Buyer;
12.2.4. to return the price paid and to withdraw from the sales contract, when the sale of
goods of inappropriate quality is a fundamental violation of the order.
12.3. If the product does not meet the quality requirements, the Buyer has the right to demand
that the appropriate quality of the product is ensured, the price of the product is proportionally
reduced, or unilaterally terminate the purchase-sale contract. In order to ensure the proper quality
of the product, the Buyer has the right to choose to demand the repair (repair) of the product or
to demand its replacement, except in cases where it would be impossible to fulfill the requirement
or the Seller would incur disproportionate costs as a result compared to the costs of fulfilling
another requirement, taking into account all the circumstances, including:
1) the value of the product, if the product has no defects;
2) the significance of product defects (non-conformity).;
3) whether the application of a different requirement would cause inconvenience to the
Buyer.
12.4. The buyer has the right to demand a proportional reduction in the price of the product or to
terminate the sales contract only if:
12.4.1The Seller did not repair or replace the product, or the product was repaired or
replaced, the Seller refused to cover the cost of returning the product or the cost of
removing and installing the product, when the product was properly installed (installed,
equipped or installed), or the Seller refused to ensure the proper quality of the product;
12.4.2. the lack of the product appeared, although the Seller tried to ensure the quality of
the product;
12.4.3. the shortage of the product is fundamental;
12.4.4. The Seller has stated whether it is clear from the circumstances that he will not
ensure the appropriate quality of the goods within a reasonable period of time or that this
will cause great inconvenience to the Buyer.
12.5. The buyer does not have the right to terminate the sales contract if the lack of goods is
minor.
12.6. In order for the buyer to return the goods, it is necessary to comply with these conditions:
12.6.1. notify the Seller about this via the contact specified in the invoice or by e-mail. by
mail to info@edvado.com, the message must indicate the returned goods;
12.6.2.submit the document of purchase of the goods, the document confirming the
guarantee (if it was issued);
12.6.3. submit a free form request and submit it to the Seller or Edvado.com
12.7. The Buyer may exercise the right to return goods of inadequate quality within the term of its
quality guarantee set in the document of purchase of the goods, which is indicated by the Seller
from whom the Buyer purchased the goods. When consumers purchase goods, the guarantee of
the quality of the goods in all cases is at least 2 years from the date of receipt of the goods.
12.8. The buyer must pay for the costs of delivery of the goods and the costs of returning the
goods. If the goods are returned due to inadequate quality, the Seller shall reimburse the Buyer
for the shipping and return costs incurred by him.
12.9. Money is returned to the Buyer immediately, but no later than within 5 days. after the Seller has
received the Buyer's notification about the goods of inadequate quality, and if the goods are not returned
by the Buyer to the Seller, the term provided for in this point is calculated from the day the Goods are
returned to the Seller. The money for the product is returned to the Buyer in the same way that the
Buyer paid for the product at the time of its purchase, unless the Buyer and the Seller agree otherwise.
In all cases, the Buyer has the right to demand that the money be returned to the bank account specified
by the Buyer.
12.10. Money will not be returned for those goods that have been damaged intentionally or due to
negligence (affected by chemicals, water, open fire, high temperature, sharp objects, etc.), or if the rules
of use or storage of the goods have been violated, or the goods have been used improperly or not
according to their intended purpose.
12.11. Separate rules for the return of defective goods by the Seller may be provided in the warranty
documents provided with them. Such return rules applied by the Seller shall apply to the extent that they
do not conflict with these Rules. In the event of any inconsistency between these Rules and the
applicable rules of the relevant Seller, these Rules shall prevail.
13. Exchange and return of goods after delivery of the wrong goods
13.1. If the wrong goods were delivered to the Buyer, the Buyer must immediately, but no later than
within 7 (seven) working days, inform about this via Edvado.com e-mail. Email info@edvado.com or call
+370 67003884. In the event that the Seller does not have the ordered goods, he returns the money
paid for the item(s) to the Buyer. Money is returned to the Buyer immediately but no later than within 5
days. after the Seller received the Buyer's notification that the wrong goods were received, and if the
Buyer's Goods are not returned to the Seller, the term provided for in this point is counted from the day
the Goods are returned to the Seller.
13.2. The procedure for returning goods and money is provided in Chapter 14 of the Rules.
14. General rules for returning goods and money
14.1. Regarding the return of goods purchased from Sellers (regardless of the reason for the
return), the Buyer has the right to contact Edvado.com directly.
14.2. When returning goods, the Buyer must indicate the sender's address and properly pack the
goods so that they are not damaged during shipping. A product is considered properly packaged
when it is placed in an additional outer packaging (in a box, bag, wrapped in paper, etc.) and this
packaging is tightly closed (for example, sealed). The Seller is not responsible for parcels sent by
the Buyer in improper packaging, with an incorrect address, as well as if the parcels were lost or
damaged during return to the Seller.
14.3. The Buyer can return the Goods by courier or directly to the Seller. The goods must be
returned to the Seller at the address specified in the invoice provided by the Seller to the Buyer.
14.4. The money for the product is returned to the Buyer in the same way that the Buyer paid for
the product at the time of its purchase, unless the Buyer and the Seller agree otherwise. In all
cases, the Buyer has the right to demand that the money be returned to the bank account
specified by the Buyer.
15. Responsibility
15.1. The buyer is responsible for illegal actions performed using Edvado.com.
15.2. After registering, the Buyer is responsible for storing and/or transferring his login data to
third parties. If the services provided by Edvado.com are used by a third person who has
connected to Edvado.com using the Buyer's login data, the Selle<